Have you ever experienced late orders, high prices, and inconsistent customer service with your supplier?
Finding a reputable and responsive supplier is going to be important to you when you are trying to minimize production costs and emergencies while still staying within budget. Some of the characteristics that stand out when you deal with a quality supplier are:
Direct Phone Access to Dedicated Account Managers
Your time is valuable. Having your account manager's direct phone number as well as receiving a live person when you call in is one of the distinguishable traits in a quality supplier. We hear too often people expressing their frustration that they simply can't get a hold of a real person to talk to. In this world of voicemails, emails,and text messages it's nice to hear a friendly voice that can help you out immediately.
In-Stock Products and Same Day Shipping
In the case of a dust collector emergency, you need a supplier who has a variety of replacement kits, valves, and filters in-stock and ready to ship that same day. You minimize production loss, avoid fines, and can solve your problem in less that 24 hours.
Warranty on Equipment and Parts
A reputable supplier is one who will stand by the product they sell. With a 1 year warranty you'll be worry free knowing that you are able to get costs in workmanship issues repaired or replaced.
Above and Beyond Customer Service
The relationship you have with your supplier is important. You work with your supplier over the years and trust them to provide you with the best options for your dust collector at the lowest cost. A company you work with should strive for partnerships built on trust and long term customer satisfaction.